Community FAQs
Transparency is Key
We believe in Rentsparency, the ability to rent confidently and trust us with your home. Our team is trained to communicate effectively and compassionately. Below are a few frequently asked questions. If you have a question that isn’t covered below, please get in touch.
Yes, we love it when our residents recommend their friends to live at Arrive University City! We offer $500 for each resident referral. Please ensure to put the resident’s name in the application. This offer is only valid for new leases of 12 months or longer. Please reach out to the leasing office for details and restrictions.
We are a smoke-free community. Smoking within 25 feet of any of our buildings is prohibited.
We accept both online and offline forms of payment. When paying online, create an account in our Resident Portal and add a method of payment. We accept credit, debit, and ACH. Paying online allows for convenient and quick payments.
For those who would like to pay offline, we accept checks and money orders.
We are a pet-friendly community where cats and dogs are welcome. There is a maximum of two pets per home. An additional charge of $35/mo/pet will be added to your monthly bill. We have breed restrictions which include:
- Pit Bull Terrier
- Staffordshire Terrier
- Doberman Pinscher
- Rottweiler
- Presa Canarios
- Akita
- Alaskan Malamute
- Wolf-Hybrid
- Mastiff
- Chow Chow
- German Shepherd
Yes, we love to host. Please contact the Leasing Center for rates and availability.
Log in to our Resident Portal to file a maintenance request. On the left-hand side, there is a button labeled ‘submit a work order’. From there, you can submit all the details to your work order including urgency and when the team can visit.
Please call the leasing center using the phone number on our website. When connected, you will have the option to be routed to our after-hours maintenance emergency hotline.
Unassigned parking spots within our gated garage are an additional $295/month.
Yes, we love it when our residents recommend their friends to live at Arrive University City! We offer $500 for each resident referral. Please ensure to put the resident’s name in the application. This offer is only valid for new leases of 12 months or longer. Please reach out to the leasing office for details and restrictions.
We accept both online and offline forms of payment. When paying online, create an account in our Resident Portal and add a method of payment. We accept credit, debit, and ACH. Paying online allows for convenient and quick payments.
For those who would like to pay offline, we accept checks and money orders.
Unassigned parking spots within our gated garage are an additional $295/month.
We are a smoke-free community. Smoking within 25 feet of any of our buildings is prohibited.
Log in to our Resident Portal to file a maintenance request. On the left-hand side, there is a button labeled ‘submit a work order’. From there, you can submit all the details to your work order including urgency and when the team can visit.
Please call the leasing center using the phone number on our website. When connected, you will have the option to be routed to our after-hours maintenance emergency hotline.
Yes, we love to host. Please contact the Leasing Center for rates and availability.
We are a pet-friendly community where cats and dogs are welcome. There is a maximum of two pets per home. An additional charge of $35/mo/pet will be added to your monthly bill. We have breed restrictions which include:
- Pit Bull Terrier
- Staffordshire Terrier
- Doberman Pinscher
- Rottweiler
- Presa Canarios
- Akita
- Alaskan Malamute
- Wolf-Hybrid
- Mastiff
- Chow Chow
- German Shepherd
